You never qoute a price over the phone.
A sample call would go something like below:

Thank you for calling A-Line Systems my name is Janet, how may I help you?

Customer: How much to have work done? or How much do you charge per hour?

At A-Line Systems we use upfront pricing. This allows us to give you a guaranteed price for a job before any work is even started.
For an investment of $39.50 we will send a licensed electrician to your home.
He(or she) will conduct a free safety evaluation of your electrical system, evaluate the job you requested and determine the price.
Everything will be put in writing and all work is guaranteed.
Nothing happens without your approval.

[This message has been edited by A-Line (edited 12-14-2004).]