LK,
Sounds like you have been using flat rate pricing successfuly for quite some time. I just started using it about 3 months ago. So far it has been working out much better than T&M. I still have a lot to learn about using it properly. My prices are in a book that I show my customer. They see the price right in the book making it an easier sale. Do you show the customer the price in a book? If you do how would you add the extra diagnostic charges to the repair price listed in the book. Seems you would not be able to show them the price in the book.
Thanks
