In another post A-line brought up flat rate pricing and I thought it deserved a thread of it's own. 95% of our work is flat rate or firm quoted. We don't do time and material. We used to use T&M on jobs that we knew had too many variable (problems) to give a firm quote. Now we turn these jobs down unless it's one of our best customers. We find that people will gladly pay your price as long as they know upfront. Currently we use our own price book, but we're looking into software that integrates flat rate pricing, scheduling, inventory, etc., in otherwords a system.
What do the rest of you think about flat rate vs. T&M.