This topic and others on this new forum are making me rethink entirely how I am doing things. Thanks to you (electrical)veterans.

LK,
How would you diagnostic quote a call like this: "I have some lights not working in my foyer. There was a lightning strike in the driveway and it hasn't worked since. Then while your here, I'd like you to look at some other things too, a doorbell and a door buzzer, and some other things when you get here"

Do you insist on an itemized list before you dispatch? Then what happens when you get there and they still remember "this" or "that"? Is it $139 for each item?

The more I read these and think about it the more I agree with these ideas. I think I used to bid T&M out of laziness. I just didn't want to think through the job, or I was too busy to think through it. Recently, with this and other posts in mind I have been quoting everything. donr pretty well. The key is to not quote too low, and not be afraid of them saying I'm too expensive.