win, to sum it up:
be open 24/7, let us pick our own material and tell you what we took, and give us free stuff (from coffee to sporting tickets)
In return, we'll beat you over the head to give us your "best" price, we'll call and complain (loudly) anytime an order is wrong. We'll shop your prices around like mad when we screw up the bid and need to really save money.
Did I miss anything?
