Winlectric,
Welcome to the group, mate!. [Linked Image]

I would go along with a few of Jps1006's comments.
When I was an EC, there was (and still is) a supply house here that used to offer a clean smoko room where you could make yourself a coffee and sit down and relax before you got what you came in for.
{This in itself was a god-send when I was doing Faults work, you never know how long your customer has been working in the morning before he finally gets to your door, he might have started at 1 or 2am and a coffee looks like a beer does at 5pm.}
I know all the staff there on first name (or nick-name) basis.
They all know me in the same respect as well.
Everyone that works there has extensive trade knowledge, most being semi-retired electricians or technicians and that in itself has led me back there when I've had a complex problem to nut out.
Having an on-call person 24/7 is almost imperative these days, because chances are a guy will get to a job and find that he hasn't got some piece of gear that he's used up or the like.
Just my $0.02 worth.