"Also, talking to clients with a genuine interest in what they need and an apparent concern that they are happy goes a long way."

The guy working for the bottom line property manager, we have a saying about them I have seen them come and I have seen them go, well today another bottom line EC bit the dust, I was at the gas station and seen his vans there, I said to the owner why is he getting all the trucks serviced at once, he said he's not, they were towed in by the repo company, He spent 8 years low bidding his way out of business.
The problem is, these I got a lot of work guys, just create a false price, over the years, that makes a ligit price look bad to the customers.