Mahlere,
Your point about a service done correctly is a once in a lifetime expense for most homeowners is well taken. I will use that as a tool to increase the value of our services, and perhaps increase our revenue slightly.
You are absolutely correct in bringing all safety issues or code violations to the customer's attention. When you go to the doctor for a broken toe, why do you think they take your blood pressure and check your heart. It is to get an idea of the overall condition of your body. If I went in for a broken toe, I would want the doctor to tell me the tumor growing on the side of my head might be a problem.
I look at it this way: We are like doctors, we must 1. show the customer what is wrong and how it affects them (diagnosis) 2. then tell them what MUST be done to correct this problem (treatment). It is then up to the customer to accept treatment or not. If you cannot get the client to allow you to treat them, you have not gained their trust and you must refine your "bedside manner"
Very few times when a person goes to a real doctor and is prescribed treatment do they refuse. Diagnose and prescribe treatment to your customers with the intregrity of (most)a doctor. Perhaps we should have a hypocratic oath for contractors. Ok that's it- let's do it. How about one of you wordsmiths prepare a Hypocratic Oath for electrical contractors. If you are a Doctor Electric, Electric Medic, Pysician Electrician (i made that one up), Wire Doctor, Romex RN, ect., this would be a great marketing tool.
[This message has been edited by REW (edited 11-17-2006).]
[This message has been edited by REW (edited 11-17-2006).]
[This message has been edited by REW (edited 11-17-2006).]
