Our techs ran 7 calls today, each one having a dispatch/service fee attached to it, and they performed the repairs for all seven. That, of course, is a good day, but not unusual. The dispatch/service fee helps your business in many ways. Primarily, it allows you to qualify the incoming request for service. Just as important, it allows you to manage your business. Meaning, once your employees are booked, you can raise your service fee; thus reducing the percentage of callers who actually book a service call for that day. In that process, you help to insure that the customers your employees do come in contact with are more willing to do business and/or have a more urgent need. Tire kickers kicked to the curb.
