A. A client that calls to have the work done, trusts that I'll be fair & pays within 30 days.
B. A client that needs to know the price for their budget, but the job is mine if they can afford it. Or, someone that is referred by another client.
C. A client who calls around to "keep me honest".
D. People that don't really care about my membership in BBB, IAEI, Chamber of Commerce, Satisfaction Guarantee, etc. Low price is the winner & they go through the phone book starting at AAA or A-1. Aren't they surprised when the low-price winner doesn't return their calls on warranty work?
Loyalty works both ways. After doing good business with a client for a decade, I'll jump to fix their electrical problems. Better clients like it that way.
I don't use the cheapest accountant, mechanic, lawyer, etc. because I don't want the problems associated with cheap businesses. I can appreciate that they are charging what they need to... to stay in business so they'll still be around the next time I need them.
Dave
