Now that's not a good statement, not giving consumers a choice?
Why should I have to give consumers a choice? Why is that my job and what's that have to do with scamming? Now you are scaring me.
For instance if I take the lead from the rest of the EC's in a town and realize that free estimates to tire kickers are costing me money why shouldn't I start charging for them? That's a business decision and there is nothing dishonest about it. If a customer can't find someone who will give them a free estimate that's not my problem.
-Hal