Not everyone who calls is your customer!
Somebody wants T&M, or oversee our material costs and mark-up........Not our customer.
Somebody wants a free estimate......Not our customer.
Somebody needs managements permission to OK a bill or terms of payment other than upon completion........Not our customer
That doesn't mean their not somebody's else customer, or that a different type of EC than us can't serve them and be profitable. It simply means we can't.
Clearly defining what and how you deliver your services, allows you to manage your business and retain your profitability. Catering to every possible call and situation allows you to maintain your "job" that you can't quit. Probably not the dream you envisioned when you decided to open your business.
