The customers look at you when you finish the problem quickly as if to say,"You still plan to charge me full price,you were only here 5 minutes"
And you look them straight in the eyes and say "our minimum service call charge is $____. Doesn't matter if I'm here 1 minute or 1 hour. Unless you have something else for me to look at I'll prepare your bill."
Oh, and yes I do tend to get excited over this. A fellow EC and long time friend of mine had a customer grab him by the shirt and "inform" him that he had no right to charge any more for material than he paid for it. I've not been that unlucky but I have had my share of customers that didn't think my markup was to their liking. Any customer that pulls something like that is only out for one thing and that's to screw you.
-Hal
[This message has been edited by hbiss (edited 07-31-2005).]
