I just want to throw this into the mix:
Why is it that people that have already used a service, say Phone, Electric, a service-person, always complain after they have used the service they are paying for?.
I have a friend she works at a call centre for the local Pay-TV service, people moan and whinge that over the 3 months of thier trial period, they couldn't watch it because they were too busy and therefore want thier money refunded.
Huh???. (Get real)
Is this human nature?.
Is it incompetence?, because I always seem to be up with all of my bills used or not.