Redsy:
Someone mentioned to me recently that the plumbers that respond to "service" calls have some type of incentive also.
Something to the effect of 'replace the washers, sell a shut-off valve, oh the drain tail is lookin' corroded, well how about a new faucet & drain while I'm here.
A HVAC guy I know has techs/salesmen; like a 'service advisor' at the auto dealers.
John
