Nothing like sitting there on the phone with someone who has NO clue what they are talking about. It's obvious they are reading from a script, usually quite poorly and I find it insulting.
I am not sure if i am reading this Correctly.
Does this mean We need to educate a CSR Better and they can be knowlegable of the trade as it relates to service work.
And your not happy with the uninformed canned response and there could be better a better way for coaching CSR's
I have seen the one to Two line scripts in the past and yes I wouldn't trust that the Company has any Idea of what my service needs may be.
