My wife is thinking about putting together a seminar for small businessmen, simply based on the trades and vendors she has fired and why.
#1 "call the customer back"!
#2 "show up when you say you will"
#3 "bring what you need to do your job"
She is amazed that in this economy people still will not return a call, they don't show up on time (or at all) and they show up without any materials.
This is a customer with 800 resident/members who have money they want to spend.
