I'm just a one man shop so my opinion may not matter much but....
There are policies in place on this board that discourage members from offering advice or worse yet, step by step instructions to DIY "electricians" on the basic premise, as I understand it, that this dangerous business we engage in is complex enough that there is almost never an easy, black and white answer to any electrical question. It always involves an experienced person asking the questions to even get a clue as to what the real situation might be and it usually involves having a look at the job to know for sure what the true scope is.
With that in mind....
Most of my service calls come from people who don't know a switch from a "plug" and a game of 20 questions is needed to have any hope of showing up with the necessary material in my van to complete the job. That would be # 3 on Greg's wife's list (I am unfortunately guilty of violating all 3 at one time or another but mostly # 3) and no program or flowchart is ever going to nail it.
Just my 2ç
