I would like to take this a step further to make sure that our participation in this forum goes beyond providing us with your feedback on the subject at hand.
I welcome any member to query us with any business related topic and, with the permission of the moderators; we could start independent threads to expand on any given subject in greater detail. We deal with questions from contractors of all sizes, geographical locations and specialties so hopefully, we can provide some varying perspectives at the least and perhaps, some sound advice from time to time.
I still want to hear from all of you concerning what would help you improve your closing ratios when converting a call to a visit and a visit to a job. We can eventually come up with something that will help enhance your existing CSR resource (or even your own approach in dealing with calls) to a mechanism that will represent your assets more concisely while providing tangible feedback for gradual front end improvement. No matter the outcome, sharing our various opinions and comments on “the art of handling calls” will only go to further our understanding of the topic and, as with any addition of information, better the end result, with or without the use of software.
Marc
