I never gave out a refund yet. Maybe if damage was caused by your Co. or work. I could understand if it is some nightmare customer that wont leave you alone. Also wounld depend on the amount and complaint.
I read something here from Rick Bruder said 4/05 here:
https://www.electrical-contractor.net/ubb/Forum20/HTML/000121.html "We sell a 200 amp service from 3-4k depending on the conditions. We have done 6 this week."
" our 100% guarantee that we have in writing and give to our customers. My men can't even smoke or swear on the site or the work is free. Among alot of other things"
My understanding is you charge the customer a higher price with a 100% garantee in writing. You sell more jobs and bring in a higher $ by doing this. There are some looking to rip you off. But in the long run you come out ahead. A bit like a casino loses some bets the the house wins in the end.
Say you sold 10 200a upgrades over time for 3K with a money back 100% customer satifaction deal. Then one person in the 10 hit's you for a refund. Can't make that person happy you return his $3K. In the end you still have $27K.
If you only charged 2K for the same 10 upgrades you would have only $20K.
The big questions are how much would a money back garantee help your sales?
How much more will a customer pay for this $500, $1000?
How much will customer satifaction cost you 5%, 10%, 20%?
Tom
