Now I think of it, unless it is a close relative or my wife, I am not going to do "free extra" work for anyone anymore just because I am a nice guy. Matter of fact, after having been harrassed and lied to by a senile old lady, I am not going to be Mr. Happy Customer Service "take my kindness for weakness" anymore either. Oh, I will be professional and polite, but no more mr. sociable because it seems there are vultures out there who prey on people.