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Anyway, BT are going to try to swap him onto a different line but will be charging him at extra £75 (about $135). He's not too happy, but should finally get ADSL service in a couple of weeks.
More on this continuing saga.....

BT has now contacted him again and told him that there will be no extra charge for the line work after all.

It really sounds as though the local area has not been very well organized to cope with the introduction of ADSL.