I have never step foot in a Lowe's store, so I haven't had the pleasure of getting any advice from an "associate" there. I have actually applied for a job at our local hardware store - and this was an actual question put forth to me in the interview.
A customer comes in and wants to purchase everything needed to put in a service, what will you tell them they need and how to "put it in"? My answer was...... If the customer has no experience with any electrical work, and has never wired anything before - I would definitely suggest they consult an electrician, before starting any work at all.
The electrical department "manager" son in law of the owner, must not have been impressed with that answer because he got up and walked out of the interview. Haven't heard whether I got the job or not (been sitting by the phone since October) HA!!! NOT.
I am thankful I didn't get into the position of having to give uneducated advice that could possibly cause someone even less educated than myself to do something improperly and harm themself or others.
These associates are low paid grunts as far as i am concerned - that have been put in the position of selling large quantities of items, so many one not trained or working in the field couldn't possibly stay up to date on. So when the management says we need to sell more of this item or that item, then you either try your dernedest to sell more items or you get bathroom clean up duty on night shift.
Just MHO, Tiff