Roger,
Three things:
1. The one thing the BBB can do is start a history on the contractor. Put yourself in the customer shoes, I for one would'nt just let it go without taking some action.
2. Giving this person a slight break on my bill is a gamble I am willing to take. 50$ is still a good bit of money for some, heck even for me! This person may have friends or neighbors that may need work done in the future. Doing this just betters my odds that they WILL remeber me.
3. I never bash another contractor for honest mistakes. It is hard to believe, that it was a 'mistake' installing breakers and an element that was apparently not needed.
Overall this is just my two cents. I respect your views Roger and understand that we all have different ways of doing buisness. Thank you for your views on my initiall post.
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