Neat and clean is my motto.(Speech and appearance)
We are professionals, so we need to look that way.
I am never comfortable leaving my wife alone when we have service technicians working on our home. So I tell my guys that one way we can put the lady of the house at ease is to dress neatly.Combed hair, clean shirt and jeans,clean language. Put yourself in the customer's place. I ask them,
would you be comfortable leaving your wife alone with an unkept, smelly, foul mouthed service tech?
