Square D/Group Schneider has had a history of certain lines of electronic low voltage breakers (SE series etc.) failing and little factory support for repair. Their approach is to offer new at grossly inflated prices. The problem with these breakers is almost always the electronics. It certainly causes their customers to look at other manufacturers for future equipment upgrades. Part of the reason for this approach is that specifiers and purchasing agents look primarily at initial cost when buying for new installation or upgrade. Very little consideration is given to total lifetime cost and reliable factory support at a reasonable rate. All the manufacturers therefore respond to this business model in the same way-competitive initial pricing, inflated prices and no repair parts later.
