I'd be a little leery of jumping all over someone who has the "wrong" view of things.
Free estimates? Promised low rates? For some, that's just part of their business model. While there are those who bank on things like change orders to boost their profits.... there are those who don't.
Just as some plan on a continual turn-over in their customer base, there are those who focus on a select few repeat customers.
And, of course, there are those who put the "Cuss" in customer!
