Kjay, I agree. If I had not already purchased the fan, I might question the integrity of the company. I just hope the fan after installed meets my expectations. I could see where the mounting brackett could be made a little different so no "field fabricating" would be necessary. I may get back in touch with them and voice my opinion. Looks like I will still have to use some hanging strap to help support it in the attic. I questioned the strength of support after having to move the screws out further on the motor, but the tech "reasurred" me that it would be sufficient. After mounting it like he said, it is a little unstable, and when I go back I intend on supporting it better. Maybe they actually sent the wrong brackett with mine, I don't know. Live and learn I guess. Thanks for your input. Steve..