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what would you respond? #194431
06/02/10 12:44 AM
06/02/10 12:44 AM
Niko  Offline OP
Member
Joined: Aug 2006
Posts: 356
Campbell, CA
background on the project: 1200 sqft game room addition being built by a handyman.


Customer: My handyman thinks that the price you have given me for the electrical is too high.

My comment: it is too high compare to what?

customer: well he says it is too high.

my comment: I will call you back with a different quote.

how would you have reacted or responded?

Thanks.



Be kind to your neighbor, he knows where you live

Business, Office, Estimating, Legal:
Re: what would you respond? [Re: Niko] #194436
06/02/10 10:33 AM
06/02/10 10:33 AM
J
jdevlin  Offline
Member
Joined: Aug 2002
Posts: 402
welland ontario canada
If the quote was acurrate then tell him that's the quote. He doesn't have to accept it. He can get someone else.

Some people always try to get a better price no matter how good the deal is. Maybe review it and come back with an even higher quote.

Re: what would you respond? [Re: jdevlin] #194437
06/02/10 10:56 AM
06/02/10 10:56 AM
HotLine1  Online Content

Member
Joined: Apr 2002
Posts: 7,024
Brick, NJ USA
My "quotes" were always "FIRM" & "FINAL", especially in the situation of a handyman being involved.



John
Re: what would you respond? [Re: HotLine1] #194441
06/02/10 09:36 PM
06/02/10 09:36 PM
J
Jim M  Offline
Member
Joined: Aug 2001
Posts: 457
Chestertown, MD, USA
Who is the handyman to judge your price? What qualifies them to know your cost of doing business?

Re: what would you respond? [Re: Jim M] #194445
06/02/10 11:03 PM
06/02/10 11:03 PM
HotLine1  Online Content

Member
Joined: Apr 2002
Posts: 7,024
Brick, NJ USA
I would venture a guess that the 'handyman' also does 'lectric wirin'. He now knows what a pro wants to do the job & he can do it a lot cheaper!



John
Re: what would you respond? [Re: HotLine1] #194447
06/02/10 11:30 PM
06/02/10 11:30 PM
Obsaleet  Offline
Member
Joined: Apr 2003
Posts: 362
Pa
I would tell them that is the price. I would next ask so what does the Handyman plan on doing? Does he have a permit? Liscense? Insurance? I personally would charge more to deal with the handyman. Might be a sign to cut and run. Its your call, are they pushing hard?


Choose your customers, don't let them choose you.
Re: what would you respond? [Re: Obsaleet] #194449
06/03/10 03:50 AM
06/03/10 03:50 AM
Niko  Offline OP
Member
Joined: Aug 2006
Posts: 356
Campbell, CA
I held my self back and i didn't respond in a bad tone. Depending on the client i sometimes adjust the price.

I will stay firm on this one. I think the client is testing me to see if they will get the price for lower. I don't mind if the client wants to negotiate, but in this case it is a different story.

Thank you all for your replies.


Be kind to your neighbor, he knows where you live

Re: what would you respond? [Re: Niko] #194450
06/03/10 09:28 AM
06/03/10 09:28 AM
P
petey_c  Offline
Member
Joined: Jan 2005
Posts: 64
Miller Place, NY USA
niko, If you think your price is fair, don't budge. I agree with HotLine1, the handyman is looking for more money in his own pocket. Were any permits pulled?

Re: what would you respond? [Re: petey_c] #194455
06/03/10 06:49 PM
06/03/10 06:49 PM
Niko  Offline OP
Member
Joined: Aug 2006
Posts: 356
Campbell, CA
permits are not pulled, (customers choice) but the handyman is doing a good job, (as far as i can tell) all looks good.

i will let you know what happens.

Last edited by Niko; 06/03/10 07:00 PM.

Be kind to your neighbor, he knows where you live

Re: what would you respond? [Re: Niko] #194458
06/03/10 08:57 PM
06/03/10 08:57 PM
T
Tesla  Offline
Member
Joined: Jun 2004
Posts: 1,273
Sacramento, CA
Sounds like fishing for price information...

Free-riding again...

With a handiman in the loop there was no prospect that you'd get such a basic job -- especially when the addition will occur without a permit.

In my jurisdiction, now that times are slow, the AHJ LOVES to cite un-permitted construction. Typically the handiman is an unlicensed GC.

Game logic may dictate that it's better to have this critter spanked -- and sidelined -- versus staying quiet.

The customer-prospect has zero value: you'll never see a dime out of him.

The construction trade is too crowded right now.

Do you want to survive or be part of the food chain?



Tesla
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