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what would you respond? #194431 06/02/10 12:44 AM
Joined: Aug 2006
Posts: 356
Niko Offline OP
Member
background on the project: 1200 sqft game room addition being built by a handyman.


Customer: My handyman thinks that the price you have given me for the electrical is too high.

My comment: it is too high compare to what?

customer: well he says it is too high.

my comment: I will call you back with a different quote.

how would you have reacted or responded?

Thanks.



Be kind to your neighbor, he knows where you live

Business, Office, Estimating, Legal:
Re: what would you respond? [Re: Niko] #194436 06/02/10 10:33 AM
Joined: Aug 2002
Posts: 402
J
jdevlin Offline
Member
If the quote was acurrate then tell him that's the quote. He doesn't have to accept it. He can get someone else.

Some people always try to get a better price no matter how good the deal is. Maybe review it and come back with an even higher quote.

Re: what would you respond? [Re: jdevlin] #194437 06/02/10 10:56 AM
Joined: Apr 2002
Posts: 7,261
HotLine1 Offline
Member
My "quotes" were always "FIRM" & "FINAL", especially in the situation of a handyman being involved.



John
Re: what would you respond? [Re: HotLine1] #194441 06/02/10 09:36 PM
Joined: Aug 2001
Posts: 457
J
Jim M Offline
Member
Who is the handyman to judge your price? What qualifies them to know your cost of doing business?

Re: what would you respond? [Re: Jim M] #194445 06/02/10 11:03 PM
Joined: Apr 2002
Posts: 7,261
HotLine1 Offline
Member
I would venture a guess that the 'handyman' also does 'lectric wirin'. He now knows what a pro wants to do the job & he can do it a lot cheaper!



John
Re: what would you respond? [Re: HotLine1] #194447 06/02/10 11:30 PM
Joined: Apr 2003
Posts: 362
Obsaleet Offline
Member
I would tell them that is the price. I would next ask so what does the Handyman plan on doing? Does he have a permit? Liscense? Insurance? I personally would charge more to deal with the handyman. Might be a sign to cut and run. Its your call, are they pushing hard?


Choose your customers, don't let them choose you.
Re: what would you respond? [Re: Obsaleet] #194449 06/03/10 03:50 AM
Joined: Aug 2006
Posts: 356
Niko Offline OP
Member
I held my self back and i didn't respond in a bad tone. Depending on the client i sometimes adjust the price.

I will stay firm on this one. I think the client is testing me to see if they will get the price for lower. I don't mind if the client wants to negotiate, but in this case it is a different story.

Thank you all for your replies.


Be kind to your neighbor, he knows where you live

Re: what would you respond? [Re: Niko] #194450 06/03/10 09:28 AM
Joined: Jan 2005
Posts: 65
P
petey_c Offline
Member
niko, If you think your price is fair, don't budge. I agree with HotLine1, the handyman is looking for more money in his own pocket. Were any permits pulled?

Re: what would you respond? [Re: petey_c] #194455 06/03/10 06:49 PM
Joined: Aug 2006
Posts: 356
Niko Offline OP
Member
permits are not pulled, (customers choice) but the handyman is doing a good job, (as far as i can tell) all looks good.

i will let you know what happens.

Last edited by Niko; 06/03/10 07:00 PM.

Be kind to your neighbor, he knows where you live

Re: what would you respond? [Re: Niko] #194458 06/03/10 08:57 PM
Joined: Jun 2004
Posts: 1,273
T
Tesla Offline
Member
Sounds like fishing for price information...

Free-riding again...

With a handiman in the loop there was no prospect that you'd get such a basic job -- especially when the addition will occur without a permit.

In my jurisdiction, now that times are slow, the AHJ LOVES to cite un-permitted construction. Typically the handiman is an unlicensed GC.

Game logic may dictate that it's better to have this critter spanked -- and sidelined -- versus staying quiet.

The customer-prospect has zero value: you'll never see a dime out of him.

The construction trade is too crowded right now.

Do you want to survive or be part of the food chain?



Tesla
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