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ECN Store #173480
01/10/08 07:51 PM
01/10/08 07:51 PM
T
txsparky  Offline OP
Member
Joined: May 2001
Posts: 552
Magnolia,.Texas U.S.A.
Has anyone experienced problems with ordering from the ECN Store? I placed an order on 12/05/07 and have yet to receive it. I have phoned,(please leave a message) and e-mailed (no reply) until I'm blue in the face. Everytime I think about it, I get P***ed. Is anyone running that place? They are quick to bill your credit card, but forget about talking to anyone there.



Donnie
Work Gear for Electricians and the Trades
Re: ECN Store [Re: txsparky] #173481
01/10/08 08:04 PM
01/10/08 08:04 PM
HotLine1  Offline

Member
Joined: Apr 2002
Posts: 6,972
Brick, NJ USA
Donnie:
There have been a few threads previous about this situation.
Mr. Bill has replied and has attempted to intervine, although he is NOT involved directly.

I made a few purchases in the past (2 yrs+) and had no issues!

Please be patient...Mr Bill will jump in here.



John
Re: ECN Store [Re: txsparky] #173484
01/10/08 08:21 PM
01/10/08 08:21 PM
Bill Addiss  Offline
Member
Joined: Oct 2000
Posts: 3,891
NY, USA
Donnie,

Sorry to hear that this hasn't been resolved yet. I'll get you an answer by tomorrow, one way or the other.

Bill

Re: ECN Store [Re: Bill Addiss] #173487
01/10/08 08:44 PM
01/10/08 08:44 PM
T
txsparky  Offline OP
Member
Joined: May 2001
Posts: 552
Magnolia,.Texas U.S.A.
Thanks Bill.
Hotline, I too, have made purchases in the past with no problems, but someone has really dropped the ball on this one.

Re: ECN Store [Re: txsparky] #173503
01/10/08 11:59 PM
01/10/08 11:59 PM
H
highground  Offline
Member
Joined: Nov 2004
Posts: 53
Chama, NM
I got ripped off too, I'm about ready to give up, 10 phone calls, numerous emails, no resolution.

My card was charged 6 months ago, and only a month ago did they ship the wrong products!

My question is why is such a questionable business associated with such a great site??


Re: ECN Store [Re: highground] #173505
01/11/08 12:18 AM
01/11/08 12:18 AM
Bill Addiss  Offline
Member
Joined: Oct 2000
Posts: 3,891
NY, USA
Originally Posted by highground
I'm about ready to give up, 10 phone calls, numerous emails, no resolution.
???

highground,

I asked you to send me an email or pm with some details of the problem you were having, but haven't seen that yet.

Bill

Re: ECN Store [Re: Bill Addiss] #173508
01/11/08 08:56 AM
01/11/08 08:56 AM
HotLine1  Offline

Member
Joined: Apr 2002
Posts: 6,972
Brick, NJ USA
Bill, you may delete this if you think it's over the edge...

From anything that I have read here over the years....Bill will do whatever he can to solve the situation.

But....IF he don't have the info he needs.....what does anyone expect?



John
Re: ECN Store [Re: highground] #173510
01/11/08 09:49 AM
01/11/08 09:49 AM
H
highground  Offline
Member
Joined: Nov 2004
Posts: 53
Chama, NM
Bill,

I just sent you a PM with all the info. I did not see your post asking for info in the thread I started because I haven't looked at the site in several days and thread was way down the list. I posted on this one when I saw it at the top. That would be great if you could resolve my problem. I would not have even posted a public message if I hadn't felt so wronged in the first place.

Re: ECN Store [Re: HotLine1] #173524
01/11/08 07:04 PM
01/11/08 07:04 PM
T
txsparky  Offline OP
Member
Joined: May 2001
Posts: 552
Magnolia,.Texas U.S.A.
Originally Posted by HotLine1

From anything that I have read here over the years....Bill will do whatever he can to solve the situation.


Yes, Bill is the man! He has taken care of me and I also actually received an e-mail from kim@contractor-books.com today. So I guess someone does work there after all.They just needed a little nudge from Bill.


Donnie

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