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warranty time limits---commercial/residential #157903
02/08/06 12:56 AM
02/08/06 12:56 AM
K
K. Alder  Offline OP
Junior Member
Joined: Feb 2006
Posts: 1
I'm wondering what limits other contractors put on warranties. We have been using a basic 1 year parts and labor(with some exclusions) for both commercial and residential. I have noticed lately that some are reducing the commercial warranty to 90 or 180 days, especially on remodel work. What do you guys do?
K

Business, Office, Estimating, Legal:
Re: warranty time limits---commercial/residential #157904
02/08/06 07:40 AM
02/08/06 07:40 AM
D
Dnkldorf  Offline
Member
Joined: Dec 2004
Posts: 1,064
nowhere usa
We pass the manufacturers warranty on to the end user, labor is not included, just the part. Unless it was a legit mistake made on the installation, then labor is covered...

Dnk...

Re: warranty time limits---commercial/residential #157905
02/08/06 12:29 PM
02/08/06 12:29 PM
M
macmikeman  Offline
Member
Joined: Jul 2002
Posts: 717
Honolulu, Hawaii
Check with your state regulatory agency's rules and regulations. Some if not all states require a minimum time length, usually a year, for warrenty on work provided to homeowner's. Some states extend that to any facility. Pay's to check first.

Re: warranty time limits---commercial/residential #157906
02/08/06 06:17 PM
02/08/06 06:17 PM
M
mahlere  Offline
Member
Joined: Nov 2005
Posts: 507
New Jersey
LK, is that on New Installs? Retrofits? or Repairs?

New installs being new construction, additions, etc.

Retrofits being service upgrade in an existing house

Repairs being just that.

I don't know what is required, but we do a 5 yr warranty on labor.

Re: warranty time limits---commercial/residential #157907
02/08/06 06:39 PM
02/08/06 06:39 PM
electure  Offline

Member
Joined: Dec 2000
Posts: 4,271
Fullerton, CA USA
CA law is also a year from time of completion on all of the above

Re: warranty time limits---commercial/residential #157908
02/08/06 07:04 PM
02/08/06 07:04 PM
D
Dnkldorf  Offline
Member
Joined: Dec 2004
Posts: 1,064
nowhere usa
How do you guys cover labor costs on something you never spec'd out?

You do a job, where the engineer spec'd something out and you install it. You install it perfectly, and the thing goes bad due to wrong application, junk/cheap items, or a host of other reasons and you eat the labor to either change out or replace?


Or are you talking about something your business spec'd out and it went bad?


Dnk..

[This message has been edited by Dnkldorf (edited 02-08-2006).]

Re: warranty time limits---commercial/residential #157909
02/09/06 01:35 AM
02/09/06 01:35 AM
renosteinke  Offline
Cat Servant
Member
Joined: Jan 2005
Posts: 5,316
Blue Collar Country
Our law requires a one year warranty as well...though I did tell one (nervous type) customer that our work was guaranteed at least untill his check cleared :-)

Re: warranty time limits---commercial/residential #157910
02/10/06 07:26 PM
02/10/06 07:26 PM
L
luckyshadow  Offline
Member
Joined: Jan 2005
Posts: 315
Maryland USA
30 Seconds or 30 feet - which ever comes first ! Standard around here is 1 year - I have gotten jobs when the customer is on the fence by giving them a 2 year in writing.
I once told a customer that when they use the dimmers for the first couple of times , to be sure to turn then slowly because this only lets out a little smoke instead of a room full of smoke

Re: warranty time limits---commercial/residential #157911
02/13/06 09:24 AM
02/13/06 09:24 AM
K
kd  Offline
Member
Joined: Dec 2004
Posts: 52
I have had electronic stuff go bad and the customer insists on free re-installation. I usually eat the cost.

Re: warranty time limits---commercial/residential #157912
02/13/06 03:21 PM
02/13/06 03:21 PM
L
LearJet9  Offline
Member
Joined: Apr 2005
Posts: 197
Millis, MA USA
We have several customers (retail) who supply their own ballast's. When they fail, the customer pays the regular labor charge to have them replaced. They can deal with the the mfg on the return goods warranty.


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