Can anyone throw me a current average fee charged for emergency call-out these days?
It's very rare that I get anything like that, and then normally only for a neighbor or something similar. I got called a couple of nights ago about 8:30 p.m. for an overflowing water cistern and the attendant tripped RCD and flooded wiring. It's going to be an insurance job, so I want to include a reasonable emergency fee.
Paul, I have it on good authority here, that nothing less than 3 x your usual hourly rate will be even looked at by an Insurance Company. We have a Senior Station Officer (with the local Fire Brigade) here that is a local Insurance Assessor. It's a worry. Ray, I'm not aware of any Electrical Unions here in NZ?. I was a member of the Energy and Communications Workers Union when I first started my time with the local PoCo here. The Employment Contracts Act (1990) dissolved a LOT of unions at that time. I don't want to get into anything like a union argument, lets leave that to lesser BB's. Same side of the coin Paul, Charge what you think you are worth!.
Re: Emergency Call-Out Fee#144966 02/10/0605:02 AM02/10/0605:02 AM
Paul, for "emergency callouts" you should charge whatever you think your customer can comfortably pay. For instance, a large industrial customer with heavy downtime expenses should pay more than a little ole lady who calls you out to fix her oven on christmas eve.
Re: Emergency Call-Out Fee#144967 02/10/0609:41 AM02/10/0609:41 AM
a large industrial customer with heavy downtime expenses should pay more than a little ole lady who calls you out to fix her oven on christmas eve.
For sure. Normally I would just pick a figure that I felt comfortable with for the job and the circumstances. As this is an insurance claim, although I'm not out to gouge every penny I can, I don't want to sell myself short either! Not being involved with anything on insurance usually, I was just wondering about what they would consider reasonable. (They'll be getting bills for carpets, new ceiling, etc. from other tradesmen as well.)
NZ $ 68 plus overtime rates at 1.6 times your normal hourly rate,
I was thinking somewhere along the lines of 50% on normal rates and a 30 GBP callout fee, which is not far off that.
Can anyone in the U.K. comment as to whether that sounds reasonable for this country?
I have it on good authority here, that nothing less than 3 x your usual hourly rate will be even looked at by an Insurance Company.
When I first read that I thought you meant they'd refuse to pay a low bill and was wondering why on earth they'd complain if the figure was lower than they expected.
Re-reading, I guess you mean that they would likely just rubber-stamp anything up to 3x the normal rate without batting an eyelid?
Re: Emergency Call-Out Fee#144968 02/11/0605:34 AM02/11/0605:34 AM
I suspect it's also going to vary considerably around the country. Even taking just normal hourly rates for a job, there's no way that most people around this part of rural Norfolk would pay some of the amounts I've seen quoted for London, for example.
Re: Emergency Call-Out Fee#144970 02/12/0603:57 AM02/12/0603:57 AM
Paul, Regarding my comments about the 3x hourly rate. During the time that I was an Electrical Contractor here, we lost out on a LOT of Insurance work. I found out after I left EC work that you have to "compete" with the current players in the field. The old idea of put a quote in to save everyone a bit of money, doesn't wear here. It's almost like a racket, no wonder peoples premiums are so high. I'm told that 3-4 times the market rate is usual these days, but the workmanship is through the floor. Glad I'm not part of it anymore.