I am honest with people when they call. I do service calls on time and material with a minimum of 2 hours being charged. For me it is better than going out doing the job and then hearing the customer upset when you tell them how much at the end. The trick is to keep the customer updated on what you are finding when you are there and how long it might take to fix the problem once you have found it. Unfortunately you cant please everyone though.
Last edited by drum; 09/06/08 02:55 PM.
