LK, what was your solution for the different levels of troubleshooting?
Currently, we're at a $55 trip charge with $65 troubleshoot, and then a flat rate charge for the repair(s). We generally make out alright mostly because the homes we work on are less than 20 years old.
No 'free' quotes. That gets rid of a lot of tire kickers. The trip charge will cover the cost to provide the customer with a quote, if they wish.
