Maintenance or service contracts are somewhat of a controversial topic in the phone trade. There are those like myself who don't believe in them. Customers are better off paying for service when and if they need it judging by our observation that once installed, very little will go wrong. With a contract we believe that they will call for every little thing tying up our time and costing us money.
Then there are those who push contracts to all their customers. With every customer paying a monthly fee they do make money but they need a large customer base and additional employees.
I really don't know what you are talking about- How do you do your insurance audits on phone accounts if you don't have contracts in place, you do phone work without contracts, and without error and ommisions coverages?
Of course we have a contract with the customer for all installation work. Never heard of anyone in this trade with errors and omissions coverage. Normally such things are covered in the contract fine print.
-Hal
Hal,
It depends on the nature of the facility, for example a small travel agency probably won't benefit from a maintenance agreement as they will almost never need service, but a large facility that has multiple repairs day in, day out may actually make out by having a maintenance agreement.
Even an onsite tech can be justified so that the troubles get dealt with quickly.
Sometimes later on or tomorrow is just not good enough, it needs to work NOW.
