Maintenance or service contracts are somewhat of a controversial topic in the phone trade. There are those like myself who don't believe in them. Customers are better off paying for service when and if they need it judging by our observation that once installed, very little will go wrong. With a contract we believe that they will call for every little thing tying up our time and costing us money.
Then there are those who push contracts to all their customers. With every customer paying a monthly fee they do make money but they need a large customer base and additional employees.
I really don't know what you are talking about- How do you do your insurance audits on phone accounts if you don't have contracts in place, you do phone work without contracts, and without error and ommisions coverages?
Of course we have a contract with the customer for all installation work. Never heard of anyone in this trade with errors and omissions coverage. Normally such things are covered in the contract fine print.
-Hal
