Bob,
while your example of business 101 is amusing, we tend to be a little more consistent with our pricing. Our rates are based on our cost of running our company plus the % of profit we want to make. If we get too busy, we don't gouge our customers, just because we don't need the work. My mission is to give the customer the best value that is possible. All our customers get treated the same and pay the exact same for the tasks we perform. the only exception is that if we are slow we may waive our dispatch fee.
Note:
the last time I read "business is business" on this forum it also was used to try to justify deceit. I hope I am reading this one wrong and that's not the way your business is done.
