Sound like your temp repair was perfect in this instance. Good job
I've had mains on houses not reset a couple of times, usually just like your service call, at the end of the day and I had someplace important to go. Murphy!!
Did they try to get out of paying for this? I have had several customers try and refuse to pay on these. However, after explaining that this stuff needs to be in good working order and could of failed on the Super Bowl or Christmas and that this was a convenient time to discover the problem, they have all came around.
I don’t turn off mains unless I have to now, but when they do fail I only take responsibility for fixing them. Some one else has to pay, they’re not broke just because I turned them off.