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Joined: May 2005
Posts: 706
After 12 months it's your decision. I've provided warranty work three years after installation. You never know when someone will hand you a $20,000 job. However, if someone were rude and demanding about it, I may tell them that they're 12 months out of warranty.


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Joined: Nov 2005
Posts: 507
thought so ITO.

Joined: Apr 2005
Posts: 39
We send a letter to every customer right around their 12 month anniversary for the work we performed. We encourage them to renew their annual service agreement with us, which extends their warranty along with all the other benefits . No renewed service agreement- no replacey breaker.

Joined: May 2005
Posts: 706
That's a great idea wilkie. You're keeping in touch with the client, making them an offer, and announcing the end of their warranty.


Joined: Jan 2003
Posts: 1,429
LK Offline
Is a great idea, but your state laws first, here in Jersey, we have to give a 2 year warranty, by law, and if we offer a service agreement, the state laws are such that additional bonding may be required, and the service agreement must contain all the state rules and exceptions, some states have no limits or rules to service agreements.

Joined: Jun 2002
Posts: 206
LK - that's good stuff to know. Where would someone find that kind of info? Department of Commerce or something like that?

Joined: Jul 2001
Posts: 62
Cutlar hammer CH style gives a lifetime warranty on breakers in writing.At least you dont have to pay for another breaker.

Joined: Mar 2007
Posts: 49
I make a specific point of handing all customers a printed sheet with my contact numbers and business information. I also have on there that all materials and workmanship are warranteed for 12 months. I also ALWAYS verbally explain our warranty coverage to the customer.

Since all the GC's have the same policy I'm not inviting thier wrath by limiting my coverage to the same as thiers.

That being said, I am a softie and often "eat" out of warranty repairs or at least a substantial amount of the hours involved, especially if I feel we were at all involved with the problem because of the original install.

You have to cut free service of somewhere and since I know myself to be a bit soft on chargeing least this cuts down on the requests for free service...;)

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