ECN Electrical Forum - Discussion Forums for Electricians, Inspectors and Related Professionals
ECN Shout Chat
ShoutChat
Recent Posts
Canada for the win
by gfretwell - 12/06/22 08:28 PM
Tiny Homes and the NEC
by gfretwell - 12/06/22 01:43 AM
EMC Glands on Motors
by Trumpy - 12/01/22 06:12 AM
Ground Rods: Installation and Hook-Up
by Trumpy - 12/01/22 05:54 AM
Happy Thanksgiving all!
by gfretwell - 11/30/22 05:55 PM
New in the Gallery:
240/208 to a house
240/208 to a house
by wa2ise, October 9
Now you know.
Now you know.
by Tom_Horne, September 7
Who's Online Now
0 members (), 21 guests, and 12 robots.
Key: Admin, Global Mod, Mod
Previous Thread
Next Thread
Print Thread
Rate Thread
Page 2 of 2 1 2
Joined: May 2005
Posts: 706
T
Member
After 12 months it's your decision. I've provided warranty work three years after installation. You never know when someone will hand you a $20,000 job. However, if someone were rude and demanding about it, I may tell them that they're 12 months out of warranty.

Dave

Latest Estimating Cost Guides & Software:
Joined: Nov 2005
Posts: 507
M
Member
thought so ITO.

Joined: Apr 2005
Posts: 39
W
Member
We send a letter to every customer right around their 12 month anniversary for the work we performed. We encourage them to renew their annual service agreement with us, which extends their warranty along with all the other benefits . No renewed service agreement- no replacey breaker.

Joined: May 2005
Posts: 706
T
Member
That's a great idea wilkie. You're keeping in touch with the client, making them an offer, and announcing the end of their warranty.

Dave

Joined: Jan 2003
Posts: 1,429
L
LK Offline
Member
Is a great idea, but your state laws first, here in Jersey, we have to give a 2 year warranty, by law, and if we offer a service agreement, the state laws are such that additional bonding may be required, and the service agreement must contain all the state rules and exceptions, some states have no limits or rules to service agreements.

Joined: Jun 2002
Posts: 206
H
Member
LK - that's good stuff to know. Where would someone find that kind of info? Department of Commerce or something like that?

Joined: Jul 2001
Posts: 62
J
Member
Cutlar hammer CH style gives a lifetime warranty on breakers in writing.At least you dont have to pay for another breaker.

Joined: Mar 2007
Posts: 49
A
Member
I make a specific point of handing all customers a printed sheet with my contact numbers and business information. I also have on there that all materials and workmanship are warranteed for 12 months. I also ALWAYS verbally explain our warranty coverage to the customer.

Since all the GC's have the same policy I'm not inviting thier wrath by limiting my coverage to the same as thiers.

That being said, I am a softie and often "eat" out of warranty repairs or at least a substantial amount of the hours involved, especially if I feel we were at all involved with the problem because of the original install.

You have to cut free service of somewhere and since I know myself to be a bit soft on chargeing customers....well...at least this cuts down on the requests for free service...;)

Page 2 of 2 1 2

Link Copied to Clipboard
Featured:

Tools for Electricians
Tools for Electricians
 

* * * * * * *
2023 National Electrical Code (NEC)
2023 NEC Now Available!
 
* * * * * * *

2020 Master Electrician Exam Preparation Combos
2020 NEC Electrician
Exam Prep Combos:
Master / Journeyman

 

Member Spotlight
The_Lightman
The_Lightman
Orlando, Fl, USA
Posts: 49
Joined: August 2001
Top Posters(30 Days)
Trumpy 6
NORCAL 3
Popular Topics(Views)
300,622 Are you busy
230,304 Re: Forum
215,084 Need opinion
Powered by UBB.threads™ PHP Forum Software 7.7.5