ECN Electrical Forum - Discussion Forums for Electricians, Inspectors and Related Professionals
ECN Shout Chat
Shout Box
Recent Posts
Ronald and Nancy Reagan in GE commercials
by Bill Addiss. 03/13/19 08:12 PM
Carflex in an RNC connector?
by gfretwell. 03/12/19 05:21 PM
Reverse-feeding transformer in PV system?
by HotLine1. 03/11/19 08:37 AM
Vintage stage lighting and equipment catalogs
by Albert. 03/09/19 06:21 PM
TJX Recalls Heating Pads
by Admin. 03/08/19 09:33 PM
New in the Gallery:
What is this for?
Plug terminals
Who's Online Now
0 registered members (), 31 guests, and 17 spiders.
Key: Admin, Global Mod, Mod
Previous Thread
Next Thread
Print Thread
Rate Thread
Phone Answering Technique #157947
02/26/06 07:13 PM
02/26/06 07:13 PM
T
Tiger  Offline OP
Member
Joined: May 2005
Posts: 706
Crystal Lake, IL USA
I'm getting pretty firm with people about not doing free estimates because of the expense in time & vehicle in doing them. The problem is I'm pretty short about not doing them rather than explaining my position & selling my benefits. I could give a rebate on the trip charge if they have me do the installation.

Any suggestions about proper phone answering technique?

Thanks
Dave

Business, Office, Estimating, Legal:
Re: Phone Answering Technique #157948
02/26/06 08:49 PM
02/26/06 08:49 PM
W
wilkie  Offline
Member
Joined: Apr 2005
Posts: 39
South Carolina
http://www.hvacprofitboosters.com/Tips/tips.html. look at all of these articles. You'll find them extremely beneficial. The one about four column pricing goes into detail on how to set your rates depending on if you waive the dispatch fee once the work is approved or authorized.
As to answering the phone and explaning your posistion, we keep a list of thirty reasons why someone should buy from us next to the phones. You have to overcome objections over the phone just as you do at the customers house.

Re: Phone Answering Technique #157949
03/01/06 08:22 AM
03/01/06 08:22 AM
T
Tiger  Offline OP
Member
Joined: May 2005
Posts: 706
Crystal Lake, IL USA
Thanks for the link wilkie. There are some great tips in there. I'd love to see that list you keep by the phone. I promise I'll never commute to South Carolina to compete with you.

Dave

Re: Phone Answering Technique #157950
03/02/06 06:36 AM
03/02/06 06:36 AM
W
wilkie  Offline
Member
Joined: Apr 2005
Posts: 39
South Carolina
Busy week with a home show, lost a tech, and phone ringing off the hook. I'll email it to you shortly. Remind me if I forget.


Featured:

2017 Master Electrician Exam Preparation Combos
2017 NEC Electrician
Exam Prep Combos:
Master / Journeyman

 

Member Spotlight
Scott35
Scott35
Anaheim, CA. USA
Posts: 2,719
Joined: October 2000
Show All Member Profiles 
Top Posters(30 Days)
Admin 11
Albert 3
Popular Topics(Views)
253,852 Are you busy
190,308 Re: Forum
180,006 Need opinion
Powered by UBB.threads™ PHP Forum Software 7.6.1
(Release build 20180101)
Page Time: 0.017s Queries: 14 (0.004s) Memory: 0.9603 MB (Peak: 1.0925 MB) Zlib enabled. Server Time: 2019-03-19 17:09:41 UTC