Not to be bashing the trade, but why is the POCO threatening her? The problem was whoever wired the meter socket totally got it wrong. It is unreasonable of the POCO to expect any
homeowner to be able to KNOW how a meter socket is supposed to be wired!!
And if the POCO noticed that the meter was running backwards even though it is installed upright, then that's thier responsibility too.
If the POCO doesn't lighten up, I hope she seeks legal assistance.
However, if she chooses to leave it as is,
Notice that we gave the homeowner a price to do this correctly and have not heard from her.
then the POCO would have a strong case for disconnection until it's corrected.