To be fair, I was speaking about the "weird thing that looks like a bird" and "fits in your palm."
I suppose that what irked me was the delay, attitudes, and mis-information that I received. And the excuses. Why, oh why, couldn't they just have said "Sorry" and replaced it right off? Instead I got the third degree as to purchase date (on the day after I'd bought it), lots of "our policy...", as well as "we didn't make it (even if it has our name on it)," "talkt to the dealer- rep- repair- cust svc- regional mgr (who's on vacation)- anyone but who you're speaking with right now!" And to let it languish for months in "repair"- they were a lot prompter in taking my money!
And, for the record, I did declare the intended use at the time of purchase- even bought the drill bits (ship augers) at the same time. Only after it broke did the tune change from "You'll be real happy" to "it's your fault- the drill isn't intended for that job." One might blame the salesman- but for the fact the salesman replaced the thing even though Milwaukee has yet to authorise the replacement.
Most discouraging of all is that everyone involved- including the folks at customer service- attributed my 'trail of tears' to the recent purchase of Milwaukee by the Chinese. Excuses everywhere!
I know Milwaukee has decades of making excellent tools behind it; their customers love them with an almost religious fervor. My recent expereince suggests their faith will be soon shaken.
I am not on a 'crusade' against Milwaukee- if Milwaukee is smart, they will hear my tale and learn from it.
