I had a real bad problem with the last fixture order I had with Graybar.
You would think that with ~40% business drops (so I've heard,) the larger suppliers would cater to the smaller outfits because of market share loss. It seems like it's inversely proportional....they seem to be worse. I hear this from customers daily.
In Fact , they're a golden example here, got all the substation work with the big boys, then the well went dry.....
So they sent out salesmen to take all us small change out to lunch, tried real hard to break into the telecom biz, but flopped miserably at both here.