I got my Palm m500 almost a year ago as a birthday present. I didn't think I would use it, now I would be lost without it. The electrical software is nice, but the biggest thing for me is appointments, lists and phone numbers. It holds all the phone numbers you will ever need and they're easy to pull up. You can schedule jobs and other stuff and put the specifics right in with the appointments or link it to a memo with your list. You can do a search, instantly pulling up the exact information about a job you did last year, including the phone number and address. You can keep your lists of stuff you need from all the places you buy stuff. All in all it has helped me to become tremendously organized, which means a lot le$$ wa$ted time, if you know what I mean. Just be sure to sync with your desktop every day in case you lose one or the other.