And what about warantee callbacks. If you has purchased the materials and made a profit on them, well then by the quasi standard of the industry, at least around here, for 1 year, we'll come back and replace a defective part. However, if Mr. Penny Pincher is so tight, you might remind him that those would be T&M service calls. Elecbob is right; bigger chain stores such as WalMart, McDonalds or such supply the interior lighting package or lot lighting package. They lock in not only price, but uniformity, special fixtures if needed, and usually a free from the manufacturer lighting design. If there is a problem with even 1 fixture, any addition time incurrec can be billed as extra. It depends on how good a customer the GC is I guess if you want to nick him for a small item, but larger blocks of time would be expected. I know times are not the best, but too many contractors bite at the carrot dangled in front of them only to find it tainted. Roger is right also. Material problems, the job grinds to a halt, on the customers dime; Hell, if you had supplied the materials they would have been right , and on time.
