Seems like we are on different layers of discussion.
To comment on Reno regarding offices, my Twp has a large lot, marked 'visitor' spaces, required ADA spaces, and it's free. One small boro I work in has a small lot, and yes, parking is tight to say the least, but, no parking fee. We also attempt to 'put all hands' at the counter when the staff has a line. Keep in mind, field inspectors are really not great clerical people, and there was limited cross training.
Being able to 'contact' the office staff may be tight sometimes, but there is voice mail. That said, most of the 'regulars' have my cell #; my office line has voice mail, we all have email, and also can be reached thru the OEM, and police dispatch for emergencies.
That said, this is in one town that I work for.
Please keep in mind that for 25+years I was an EC, and was on the 'customer side' of the counter. Yes, there were many town halls that I dreaded to have to go into.
later....
