Comcast won't give a credit unless you can prove the system was totally down for 24 hours. If it worked for 20 seconds they say it wasn't down all day. In the 6 or 7 years I had it I am not sure I ever got a rebate and the system went down a couple times a month. After the 3 hurricanes they typically were down for a week or two and they came out with some other excuse why I still had to pay. I finally cancelled the service and got DSL
