If you don't answer your phone, you lose business. Until I had full time office help, I forward my calls to the cell. If you're too busy to answer, let it go to voice mail and call back a few minutes later. It's been my experience that once you talk to a customer, they will wait a week for you to do the work, but if they can't get in touch with you immediately, they will call someone else.
[This message has been edited by Electric Eagle (edited 12-24-2004).]
