Yes - that's how it goes with British Gas, or at least that is my experience of them. I had one customer waiting 18months with a temporary connection through his old consumer unit! In the end I did exactly what you thought of, that is pulled the service fuse and did the job myself. I then told BG what I had done through sheer frustration - next day got a letter telling how it was a criminal offence to do what I'd done!!! If they got their act together it wouldn't get to this.
Dave
